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Terms and Conditions

Terms and Conditions




These Terms and Conditions govern the relationship between Dilis AMC EOOD, hereinafter referred to as let-out.se, on the one hand, and the Users of websites and services located on the Site (hereinafter referred to as Users), on the other .
Dilis AMS EOOD is a company registered under the Commercial Law of the Republic of Bulgaria with UIC 202167249, with registered office and address of management: Sofia, 2A Tsar Asen Str., E-mail address: info@let-out.se, telephone : 0895 73 40 56.
Please read the published General Terms and Conditions in full before using the information and commercial services offered on the Site (hereinafter referred to as the Services). By visualizing the Site, each User automatically agrees to comply with the conditions described below.
This document contains information about the activities of let-out.se and the general conditions for using the services provided by let-out.se, regulating the relationship between us and each of our users.
Confirmation of the General Terms and Conditions is a necessary and mandatory condition for concluding the contract between the User and let-out.se.
By accepting the General Terms and Conditions, the User agrees to the processing of his personal data on the basis of the contract concluded between him and let-out.se. Such data are names, telephone, address and email.



For the purposes of these general terms and conditions, the following terms should be understood as follows:
Website – https://let-out.se and all its subpages.
Consumer – is any natural person who acquires goods or uses services that are not intended for commercial or professional activities, and any natural person who, as a party to a contract under this law, acts outside his commercial or professional activity.
General Terms and Conditions – these General Terms and Conditions, which include terms of use, privacy policy, cookies, registration and delivery rules, voluntary dispute resolution, withdrawal and exchange forms and any other legally relevant information available on Site.
Personal data – any information about an individual that reveals his or her physical, psychological, mental, family, economic, cultural or social identity.
Goods – movable tangible property, except for the items sold by way of enforcement or through other measures by bodies authorized by law, as well as items abandoned or confiscated in favor of the state, announced for sale by state authorities.
Purchase agreement – a contract under which the trader transfers or undertakes to transfer ownership of goods to the consumer, and the consumer pays or undertakes to pay the price for them, including contracts having as their object both goods and services.
Alternative dispute resolution procedure – a procedure for out-of-court settlement of consumer disputes, meeting the requirements of a special law or a specific agreement between the parties to a legal relationship, carried out by a body for alternative resolution of consumer disputes / arbitration, mediator or others /.



Article 1. Consumers have the opportunity to enter into a contract of sale and delivery of goods offered by let-out.se.



Let-out.se identifies the Users of the site by storing log files on the server of the Site and the IP address of the User.
Let-out.se has the right to collect and use information about Users on the basis and for the purposes of the contract with the User under these General Terms. The information through which the person can be identified may include names, telephone, address, email, as well as any other information that the person provides voluntarily upon registration. Including any other information that the User enters, uses or provides when using the Services provided by let-out.se.
Only persons over 18 years of age can register on the site.

Let-out.se takes due care and is responsible for protecting the User’s information, which became known upon registration, except in cases of force majeure, accidental event or malicious acts of third parties.
In the registration form filled in by the User upon registration, let-out.se indicates the mandatory or voluntary nature of the provision of data and the consequences of refusing to provide them.
Let-out.se may disclose personal data to third parties only in the cases provided by law and in the circumstances provided by law or with the express consent of the Users.
The user can register by filling in the relevant electronic registration form, available in real time (on-line) on the Internet on the site let-out.se, to agree with the General Terms.
By pressing the virtual button with the text “Registration” or other similar text, having the force of written confirmation of the General Terms, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that he is familiar with the General Terms and Conditions. accepts them and undertakes to abide by them.
Let-out.se may store in log files on its server the IP address of the User, as well as any other information necessary for its identification and reproduction of its electronic statement of acceptance of the General Terms and Conditions in case of legal dispute. The text of the General Terms and Conditions is available on the Internet on the website let-out.se in a way that allows its storage and reproduction.
When filling in the application for registration, the User is obliged to provide complete and accurate data on identity (for individuals), legal status (for legal entities) and other data required by the electronic form of let-out.se, as well as to updated within 7 (seven) days of their change. The user agrees to provide the required personal data, ensuring that the data provided during the registration process is correct, complete and accurate and will change them in a timely manner if the latter changes. In case of providing incorrect data, let-out.se has the right to terminate or suspend immediately and without notice the provision of services and maintaining the registration of the User.
Upon registration, the User receives a unique username, which may be the email specified by the User, and a password to access the services available through the website let-out.se.
The user can manage their user profile on the site. Through his account the User can:
1. See the history of the orders made
2. Monitor the status of the order
3. Change and supplement the addresses registered by him
4. Repeat an order already made by him
5. View and change the list of “Favorite” products
The Username with which the User registers does not give any other rights than those explicitly stated in these General Terms and Conditions.
The registrar in his capacity as a representative of a legal entity is obliged to enter his full name and address, resp. the name of the legal entity it represents.
The user is obliged to take all care and take the necessary measures that are reasonably necessary in order to protect their password, as well as not to disclose their password to third parties and to notify immediately let-out.se in case of illegal access, as well as in case of probability and suspicion of such. The user bears the responsibility and risk for the protection of the account password, as well as for all actions performed by them or by a third party using his password.



Users use the interface of the let-out.se website to enter into sales contracts for the goods and services offered by let-out.se.
In the absence of stock of a product “let-out.se” reserves the right to refuse the order.

After selecting one or more goods offered on the “let-out.se” website, the User must add them to his list of goods for purchase.
It is necessary for the User to provide data for the delivery and to choose the method and time of payment of the price, then to confirm the order through the interface of the site.
When placing an order, the User receives an e-mail confirmation that his order has been accepted.
Let-out.se has the right to refuse to enter into an agreement with an incorrect User.
“Let-out.se” has the right to treat the User as incorrect in cases where:
1) there is non-compliance by the User with the General Terms and Conditions;
2) incorrect, arrogant or rude treatment of let-out.se representatives has been established
3) abuse of “Let-out.se” by the User has been established.



Orders are accepted on the site 24 hours a day, 7 days a week, including weekends and public holidays. In order to generate an order through the site, it is mandatory to register a user profile. The order of a product / s specified by the consumer is done in several ways:
– order through the site – you can place an order through the site if you use the “Add to cart” button, which is located next to each available product. This button adds the selected product to the shopping cart, after which the user has the opportunity to add more products in it or continue to complete the order. Upon completion of the order, the consumer has the opportunity to view the products he has decided to buy, their prices and the final amount to be paid, as well as take advantage of additional discounts if he has a discount voucher or other promotional code. The user can complete the order with an already registered user profile, register a new profile or just fill in the required details for the payer and recipient of the shipment: names, e-mail, phone, address, and choose the method of payment. After the finalization of the order and sending of the request made in this way, a confirmation with the record of the entered information will be sent to the specified e-mail. For each stage of the order processing (confirmation of availability, sending, etc.) the user will be notified by an operator by e-mail or phone, as the status of the current and previous orders, the user can monitor from his user profile in www.let-out.se.
Orders and inquiries from customers are processed by let-out.se operators during business hours.
All images and product descriptions on the let-out.se website are indicative, informative and subject to change by let-out.se.
let-out.se is not responsible for the factory packaging of the products (eg, but not limited to – no cellulose, hologram stickers and any other changes to the packaging or its design made by the respective manufacturer).
All prices, including promotional prices, are valid until they are changed by let-out.se or the respective manufacturer or the product is withdrawn from sale or sold out. Any such change is reflected on the site www.let-out.se.
Discounts cannot be combined and added.



At the exclusive and sole discretion of let-out.se, a gift may be added to the order. The gift for each individual order may be different, depending on the current promotions. Let-out.com reserves the right to make changes and adjustments to the gifts offered, according to the type of current promotion.



(1) The prices of the offered goods are those indicated on the website of “let-out.se” at the time of placing an order. Prices are in EUR.
The prices of the goods include VAT, in the cases where its charging is envisaged.
“Let-out.se” reserves the right to change at any time and without notice the prices of goods offered on the site, and such changes will not affect orders already placed. The price change is valid for consumers from the moment it is announced on the website www.let-out.se
(2) “let-out.se” may provide discounts for goods offered on the site in accordance with Bulgarian law and rules set by “let-out.se”. The rules applicable to such discounts are available at the place where the discount is shown. Discounts can be provided in various forms (eg promotions, loyalty discounts provided individually, randomly or as a result of a competition or customer survey).
Different types of discounts cannot be combined when ordering and purchasing the same product.



The execution of your order may be hindered for any of the following reasons:
1. One or all of the ordered goods are not available – in this case we will contact you as soon as possible.
2. No payment (delay in payment) has been made by the consumer.
3. The user has specified an incorrect or incomplete delivery address.
4. Lack of an up-to-date telephone contact number.
5. Technical problem
In case of problems with delivery due to our fault, all additional costs for sending or receiving the goods are at the expense of let-out.se. In all other cases, the subsequent sending of the shipment will be at the expense of the user.
When the User returns a product with the right to a refund of the amount paid for any reason, the price subject to refund is reduced by the value of the discount applied to the product and only the amount actually paid is refundable.



(1) The user can pay the price of the ordered goods using one of the options listed on the website.

  1. Payment via a virtual POS terminal (by card): In order to make a payment using a bank card, the following conditions must be met:
    – the bank payment card should support the possibility of making transactions through the card on the Internet;
    When paying by bank payment card (credit or debit):
    – a payment page of the bank servicing the Company will be opened
    – on the payment page the User should enter the data on the card through which he will make the payment:
    * In connection with payment by bank payment card (credit or debit), the User must keep in mind the following:
    – Upon completion of the order of goods / goods from the online store, the User confirms that he is an authorized user of the credit / debit card used – ie that he is the legitimate cardholder under a contract with the issuing bank or that he is expressly authorized by the legitimate cardholder to use the card.
    – All credit / debit card holders are subject to verification and authorization checks by the card issuer; in case of refusal by the issuer to approve the payment of the price of the ordered goods initiated to the Company, the latter has not been made.
    – The transaction currency for payment by card payment is in euro (EUR).
    If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and / or fees of such third party.
    Let-out.se is not responsible if a payment method involving a third party payment service provider is not available or otherwise does not work for reasons that cannot be attributed to let-out.se ”.



(1) The Consumer has the right to withdraw from the contract without stating a reason, without paying compensation or penalty within 14 days from the date of acceptance of the goods by the Consumer or a third party on behalf of the Consumer.
In order to exercise his right under this clause, the User must unambiguously notify “let-out.se” of his decision to withdraw from the contract, individualizing the goods he wishes to return, by providing all details of the order and delivery, including, but not limited to: the content and value of the order, details of the person who placed the order, details of the person who accepted the delivery, and the date of delivery.
Let-out.se publishes on its website a form for exercising the right of withdrawal. In order to exercise the right of withdrawal, let-out.se gives the user the choice to fill in and send electronically via the website the standard withdrawal form or other unambiguous application. In these cases, let-out.se immediately sends the user an acknowledgment of receipt of the refusal on a durable medium.
– for registered users

– paper return form

The products are delivered from our warehouse in Bulgaria or from warehouses of contractors we work with from other EU member states. When returning a product or replacing one, the customer bears at his own expense the travel costs to the office of Econt specified by us.

In accordance with the provisions of Art. 55 of the CPA, the consumer is obliged to store the received goods, their quality and safety until the moment of their return at www.let-out.se </a >. in the form in which they were received.
The consumer is obliged to return the goods at his own expense together with the receipt and / or invoice, handing them over to “let-out.se” or to a person authorized by “let-out.se” within 14 days from the date , on which the User has exercised his right to withdraw from the contract.
Upon return, the goods must be in their original packaging, without traces of use or distortion of trade (eg torn packaging, cellulose, removed labels, missing parts, etc.) and be accompanied by all accompanying documents – receipt and / or invoice, warranty card, instructions for use, etc.
When returning the goods, the consumer undertakes to return all gifts received with the ordered goods, in case they are sent by “let-out.se.
Complaints for damaged shipment are made at the time of receipt of the shipment and in the presence of a courier, as noted by a note in the bill of lading and completed on the spot statement of findings in duplicate. The statement of findings is mandatory for the validity of the damages and deficiencies covered by the insurance. The customer, or the recipient of the shipment, is obliged to request a copy of the protocol, and then attach the copy when filling out a request for return.
Let-out.se has the sole discretion to postpone the refund until the goods are returned or until proof is provided that the goods have been sent back, whichever occurs first. early.
In the event that the User does not fulfill his obligation to return the goods within the above period, without notifying “let-out.se” of any delay and without providing a valid reason for the same, it is considered that he has withdrawn his statement for exercising withdrawal from the contract.
When “let-out.se” has incurred costs in connection with the performance of the contract and the User withdraws from the contract, “let-out.se” has the right to withhold the relevant amount for the costs incurred or demand their payment.
(2) The consumer has no right to withdraw from the contract if the subject of the same are:
1. for delivery of goods, made to order of the consumer or according to his individual requirements
2. for delivery of sealed goods, which are printed and / or tested after their delivery and cannot be returned due to reasons related to hygiene or health protection
“Let-out.se” refunds to the User the price paid by him for the returned goods.
The transport costs for returning the goods from the customer to let-out.se are at the expense of the User.
When the goods received by the User do not comply with the characteristics listed on the page of the online store, are not used by the user in any way and have not damaged the outer packaging, the cost of returning the goods is at the expense of
www.let-out.se . In this case, the customer must send the goods back to us through a courier company with which we work, indicating the recipient company Dilis AMS Ltd., under contract.
Upon request for return of goods (corresponding to the characteristics specified on the page of the online store), the transport is at the expense of the User.
“let-out.se” refunds in full the value paid by the consumer of the returned goods on the credit / debit card of the consumer with which the goods were paid, within 3 working days.



(1) The consumer has the right to claim for any discrepancy of the goods with the agreed / ordered, when after delivery, discrepancies are found with the contract of sale.
“Let-out.se” is not responsible for color differences due to natural differences in color reproduction from different monitor models.
All goods that are subject to warranty service are accompanied by the necessary documents with information about the warranty period (according to Bulgarian legislation), the conditions and place of warranty service.
The consumer may not contest the conformity of the consumer product with the contract for its sale, when at the time of concluding the contract he knew or could not have been unaware of the non-conformity.
(2) The consumer has the right to file a complaint against the goods, regardless of whether the manufacturer or the trader has provided a guarantee for the goods.
When the claim is satisfied by replacing the product with another that corresponds to the agreed one, “let-out.se” retains the original warranty conditions for the consumer.
(3) Upon filing a claim for goods, the consumer may claim for refund of the amount paid, for replacement of the goods with another, corresponding to the agreed or for deduction from the price.
(4) The complaint shall be submitted in writing by the indicated e-mail or by mail, submitted to the address of the company. “Let-out.se” presents on its website access to a complaint form. Complaints can also be filed at the address of the trader’s office. The right to choose the place for filing the complaint belongs entirely to the consumer.

Download: Complaint form
The client should provide clear, complete and unambiguous information about the case in writing and within the statutory deadline for filing a complaint to the e-mail address: info@let-out.se.
When filing a complaint, the user indicates the subject of the complaint, his preferred way to satisfy the complaint, respectively the amount of the claimed amount, and address, telephone and contact email. In order for the case to be resolved as soon as possible, it is advisable to attach photographic material (only if the case concerns a specific product (s)). Once the case has been reviewed and processed, you will receive a written response to the e-mail address from which the complaint was filed (let-out.se is not responsible for any problems beyond our control of receiving the message within the statutory period).
When submitting a complaint, the consumer must also attach the documents on which the claim is based, namely:
1. receipt and / or invoice for the purchase; as well as protocols, acts or other documents establishing the non-conformity of the goods with the agreed; other documents establishing the claim on the grounds and amount.
(5) The complaint of a consumer good may be filed up to two years from the delivery of the good, but not later than two months from the establishment of the non-conformity with the agreed. The period shall cease to run during the time necessary for the repair of the consumer goods or for reaching an agreement between the seller and the consumer for resolving the dispute.
(6) If “let-out.se” has provided a commercial guarantee for the goods and the term of the guarantee is longer than the terms for filing the claim under para. 5, the claim may be filed until the expiration of the commercial guarantee.
Filing a complaint is not an obstacle to filing a claim.

(7) ‘let-out.se’ maintains a register of complaints. A document is sent to the User on the e-mail specified by him, in which the number of the claim from the register and the type of the goods are indicated. When “let-out.se” satisfies the complaint, it issues an act to that effect, which is drawn up in duplicate and must provide one copy to the User.
(8) “let-out.se” in case of a valid complaint brings the goods in accordance with the sales contract within one month from the filing of the complaint by the User.
If the goods are not repaired after the expiration of the term under the previous paragraph, the Consumer has the right to terminate the contract and refund the amount paid or to request a reduction in the price of consumer goods under Art. 114 of the CPA.
Bringing the consumer goods in accordance with the sales contract is free of charge for the User. It does not owe costs for the shipment of consumer goods or for materials and labor related to its repair and does not suffer significant inconveniences.
(9) In case of non-compliance of the consumer goods with the contract of sale and when the Consumer is not satisfied with the resolution of the complaint, he has the right to choose between one of the following options:
1. cancellation of the contract and refund of the amount paid by him; Price Reduction.
The consumer may not claim a refund or a reduction in the price of the goods when the trader agrees to replace the consumer product with a new one or to repair the product within one month of the consumer’s complaint.
The trader is obliged to satisfy a request for cancellation of the contract and to refund the amount paid by the consumer, when after satisfying three consumer complaints by repairing the same product, within the warranty period, there is another occurrence of non-compliance of the goods with the contract of sale.
The consumer may not claim cancellation of the contract if the non-conformity of the consumer product with the contract is insignificant.

(1) The intellectual property rights over all materials and resources located on the website of “let-out.se” (including available databases) are subject to protection under the Copyright and Related Rights Act, belong to “let-out .se ”or to the respective person who has transferred the right to use“ let-out.se ”and may not be used in violation of applicable law. When copying or reproducing information outside the permissible, as well as in any other violation of intellectual property rights over the resources of “let-out.se”, “let-out.se” has the right to claim compensation for direct and indirect damages in full.
Except as expressly agreed, the User may not reproduce, modify, delete, publish, distribute or otherwise disseminate the information resources published on the website of “let-out.se”.
(2) “let-out.se” undertakes to take due care to ensure the possibility of the User for normal access to the services provided. Let-out.se reserves the right to suspend access to the services provided. Let-out.se has the right, but not the obligation, at its discretion to delete information resources and materials published on its website.



Let-out.se has the right at its discretion, without giving notice to terminate the contract unilaterally, if it finds that the services provided are used in violation of these general conditions, the legislation of the Republic of Bulgaria and / or generally accepted moral norms.
Except in the cases provided for in these General Terms and Conditions, the contract between the parties is terminated upon termination of the activity of “let-out.se” or termination of the maintenance of its website.
In addition to the above cases, either party may terminate this Agreement by giving one week’s notice to the other Party in the event of failure to perform its obligations under the Agreement.
The written form of the contract is considered complied with by sending an e-mail, pressing an electronic button on a page with content that is filled in or selected by the User or marking in a field (check box) on the website, etc. similar in so far as the statement is technically recorded in a way that allows it to be reproduced.



Resignation for orders made with a POS terminal is free.
The delivery of the ordered goods is carried out by courier to the office or delivery address specified by the User on the territory of Europe.

Before sending the ordered goods let-out.se has the right to contact the User on the phone number specified by him, in order to clarify the details of the order and / or delivery.

“Dilis AMS” is not responsible for non-fulfillment of an order in cases where the User has provided incorrect, incomplete and / or inaccurate personal data, including when he has provided incomplete, inaccurate or fictitious address or telephone number.
Delivery time is from 2 to 10 working days for orders placed before 11:00. In exceptional circumstances, Dilis AMC reserves the right to extend the delivery period by promptly informing the User.

The products are delivered from our warehouse in Bulgaria or from warehouses of contractors we work with from other EU member states. When returning a product or replacing one, the customer bears at his own expense the travel costs to the office of Econt specified by us.



The Parties declare that in the event that any of the clauses of these General Terms and Conditions prove to be invalid, this will not invalidate the entire contract or other parts thereof. The invalid clause will be replaced by the mandatory norms of the law or the established practice.



The bodies regulating the activity of let-out.se are the Consumer Protection Commission / CPC / and the Personal Data Protection Commission (CPDP), with the following coordinates:
About the CPC: • Website: https://kzp.bg/kontakti tel: 0700 111 22 email: info@kzp.bg address: Sofia, Slaveykov Square, №4A, fl. 3, 4 and 6
About CPDP: • Website: https://www.cpdp.bg/ tel: 02 / 91-53-518 email: kzld@cpdp.bg address: Sofia 1592, bul. „Prof. Tsvetan Lazarov ”№ 2



Consumers can use the European Online Dispute Resolution Platform (ODR), available at / https://ec.europa.eu/odr / – a single access portal that allows EU consumers and traders to settle disputes between them. .
Alternative dispute resolution (ADR) between consumers and traders is out-of-court conciliation on a voluntary basis.
The Joint Conciliation Commissions assist in reaching an agreement between consumers and traders in disputes over contracts for the sale of goods and the provision of services.
The Joint Conciliation Commissions are determined on a regional basis, and the General Conciliation Commission at the Consumer Protection Commission based in Sofia and the area of ​​operation in Sofia, Sofia District, is competent to resolve disputes between let-out.se and the User. Kyustendil district and Pernik district.
The consolidated list of recognized ADR bodies of the Member States of the European Union can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show
Disputes that cannot be resolved in any other way are referred for resolution by the competent Bulgarian court.

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